IT Software Development
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Job: Implementation Manager - Managed Cloud Services, GeoSearch, Inc., Redlands, CA
Implementation Manager - Managed Cloud Services
Redlands, CA 92373 United States
Relocation Assistance Available.
Geospatial Mid Level Specialist
Geospatial Senior Level Specialist
IT Ecommerce-Web Development
IT Software Development
In this fast-paced role, you will work with a variety of internal teams as well as external customers to ensure the successful deployment of a managed cloud service technology.
We are seeking individuals who can:
Successfully manage the implementation of Managed Cloud Service (MCS) projects to meet functionality, security, performance, service level agreement (SLA), schedule, and budget requirements
Monitor production operation of MCS projects to ensure compliance with SLAs and contract provisions; prepare regular, recurring summary reports
Coordinate with internal teams to ensure the successful delivery of services that meet customer requirements by following established processes and procedures
Build and maintain strong relationships with internal colleagues and external customers
Identify and clarify the needs and expectations of customers to ensure the successful implementation of technology
Validate that the hosting infrastructure, applications, data, and access operate as specified prior to release of the hosting environment to the customer
Provide customers with standard weekly status reports regarding use and operation of their production hosted environment
Two or more years of experience supporting a managed service, hosting, or IT outsourcing business operation
Ability to effectively prioritize and coordinate multiple accounts, deployments, and activities
Ability to develop strong, productive relationships with colleagues, customers, and management to meet targeted objectives
Proactive, self-motivated, and team-oriented
Exceptional interpersonal, written and verbal communication, and presentation skills
Bachelor’s in business, GIS, information technology, or related field
Professional experience with GIS software; specifically, ArcGIS Enterprise, ArcGIS Pro, or ArcGIS Online
Five or more years of experience supporting a managed services, hosting, or IT outsourcing business operation
Experience with collaboration tools such as SharePoint, Salesforce, or other business management/reporting systems
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